Asurion: resolving exceptions in invoice matching
Public case research · Not implemented by us
Stage described by the sourceProduction use reported in a vendor customer story
How the workflow changes
An agent embedded in the existing invoice-capture workflow handles item-number and purchase-order matching exceptions before finance processing.
Where people participate
Finance teams still handle exceptions. Full approval and payment permissions are not disclosed.
Reported outcomes and evidence limits
What the source reports
The source reports touchless processing rising from below 20% to over 70% in the described scope.
How to interpret the result
The initial figure concerns two vendors; later coverage expands across the Americas. This is not a uniform controlled comparison. Over 85% remains a future direction.
What could your business borrow?
A focused starting point
Use anonymized historical invoices to test one recurring matching exception.
Conditions to consider
Purchase orders and item master data, representative samples, exception handling and approval steps.
- Organization
- Asurion
- Industry
- Device protection and repair services
- Reported geography
- North and South America
- AI and technology
- Generative AI / agents with rules and workflow automation
Could this approach fit your business?
Start with your current workflow, materials and systems to define a change you can validate.